Success Stories:

Photo: Oliver Ho, 2003 Strategic Workforce Planning

Reporting to the BC Assessment HR Management Team, Veronika is providing advice and assistance with project initiation and planning activities for new strategic workforce planning processes and tools.

BC Services Card

Leading the System Integrator Team at the Ministry of Health, Veronika managed multiple collaborative projects for the new BC Services Card operation, including the establishment of a new PMO for managing onging operations and enhancemets, and an end-to-end review of architecture and business functions. The project is a joint initiative between ICBC, the Ministry of Health and several other partners.

The JobFest 2012 Project

The Ministry of Jobs, Tourism and Innovation contracted Veronika to manage the planning, procurement and oversight of a major Labour Market Development initiative, visiting 50 communities across British Columbia hosting career orientation events for young adults. This innovative grassroots approach resulted in connecting with over 16,000 people in their communities, and participation of local speakers and talent. A crew and caravan delivered rock-show themed events using a mobile Internet configuration with portable media content. Responsibilities included alignment of large government stakeholder groups, and managing a virtual team of over 100 people. The project was completed on time and budget.

PCI Compliance and Credit Card Real-Time Authorization

BC Ferries Services Ltd. contracted Veronika to upgrade credit card processing in over 60 restaurants and gift shops, on 20 ships. The project required coordination of a large virtual team and implementation of new radio communication technologies on the water in order to achieve real-time credit card authorization without affecting customer service. During her two years at BC Ferries, Veronika also contributed to the corporate planning process by developing business cases for new capital projects.

e-Licensing and self-Service Implementations

The Ministry of Environment implemented a large e-Licensing initiative for the on-line issuance of licences and permits across multiple lines of business, using a commercial off the shelf product. Veronika assisted in planning for the centralized management of this project portfolio and the future operational support requirements in each business area. She assisted business programs in the preparation of business cases, regulations and policy reviews, and implementation planning. She was awarded the senior project manager role for the implementation of the Recreational Angling and Hunting Licensing project, a joint partnership of the Fish and Wildlife Branch, Service BC, and the Freshwater Fisheries Society of BC.

Project Portfolio Management and Benefits Realization

BC Ferries Services Inc. contracted Veronika for two years as Director, Benefits Realization, to provide expert skills and experience in realizing, maximizing, and sustaining predicted, measurable benefits from business change programs enabled by Information Technology. Reporting to the CIO, her responsibilities included:
  • Benefits Case Development: for each business change program enabled by Information Technology, lead the development of a benefits business case, target measures, benefits risk assessment, and results measurement.
  • Portfolio Management: provide leadership and direction in the assigned portfolios (Physical Assets, Business Intelligence, Subsidiary Support); implementation of improved Change Management and Release Management processes (using ITIL standards), for the Corporate Maintenance Management System (Maximo) in use on ships and terminals.
  • Business Intelligence: provide guidance in the continuous improvement of operational and analytical reporting methods and delivery to the operational business community.
System Integration and e-Services Projects

As Project Director for the Ministry of Human Resources, Veronika completed the planning and implementation of the Ministry’s Award-winning Electronic Service Initiative (ESI). Working with a large business and multi-vendor team, the first four e-services for the citizens of British Columbia were introduced. The three web systems and the automated telephone inquiry system leveraged existing applications while applying new Government strategic directions and services, and realizing significant benefits.

Veronika was the Project Manager for the first phase of the Electronic Justice Services Project (EJSP) in the Ministry of Attorney General. This multi-year strategic e-government project enables lawyers to file court forms over the Internet, provides for search capabilities over the web, and replace civil court legacy systems with new case tracking and trial scheduling systems. Deliverables for this phase included the Business Requirements, Technical Architecture, and Security Framework.

The Ministry of Advanced Education, Training and Technology awarded Veronika a consulting assignment as Project Director responsible for the planning, design and execution of ten concurrent system integration projects within a fixed 10 months "timebox". The approach included the delivery of visible successes, team building and knowledge transfer, foundation projects such as a new enterprise model, and the delivery of a functional extranet prototype application. All projects were completed on time and within budget.

Geographic Information System Software Enabling Data Integration

For the Ministry of Environment, Lands & Parks, Veronika was project manager for the development and implementation of the Water Information Sharing (WINS) system. This project resulted in a new integrated data capture tool, where the application of recent GIS technology enabled many business innovation opportunities.

Human Resources, Benefits, Payroll

For the Ministry of Transportation and Highways and the Ministry of Forests, Veronika was project manager responsible for a pilot project to implement a new government-wide payroll, human resources, and leave management system (PeopleSoft modified to "CHIPS"). This client/server system was implemented with a large team of government employees and contracted staff in six locations throughout British Columbia.

Operational Systems Planning and Reviews

Veronika participated in a regional needs analysis project for the Ministry of Environment, Lands & Parks, addressing the Forest Practices Code implementation. The resulting recommendations were documented in a multi-year action plan for the region.

Revenue Management System

Veronika managed the development and implementation of a Revenue Management System for the Ministry of Environment, Lands & Parks. This decentralized on-line application included redesigning existing business and accounting processes, calculating receivables, invoicing, payment processing, and financial systems interfaces.